{"id":7479,"date":"2026-03-02T19:19:44","date_gmt":"2026-03-02T18:19:44","guid":{"rendered":"https:\/\/uat.locautorent.com\/help-center-everything-you-need-to-know-about-your-rental\/"},"modified":"2026-06-05T12:11:23","modified_gmt":"2026-06-05T10:11:23","slug":"help-center-everything-you-need-to-know-about-your-rental","status":"publish","type":"page","link":"https:\/\/www.locautorent.com\/en\/help-center-everything-you-need-to-know-about-your-rental\/","title":{"rendered":"Help Center &#8211; Everything you need to know about your rental"},"content":{"rendered":"<div class=\"wp-block-wrapper wp-block-tadv-classic-paragraph-wrapper\">\n<h2 style=\"text-align: center;\">Frequently asked questions and useful information<\/h2>\n<p style=\"text-align: center;\">Welcome to our Help Center!<br>Here you will find all the key information you need to know about your rental:<br>from policies to deductibles for you, to advice on how to best manage every step from pickup to drop-off.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-wrapper wp-block-core-columns-wrapper\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"custom-block block-info-card\" aria-labelledby=\"info-title-block_8d833b9eb937389f227d3411d3bb0d7e\">\n    <div class=\"block-wrapper card-blue\">\n        <div class=\"card-content\">\n            <div class=\"card-content-title \">\n                                <h3 class=\"card-title\" id=\"info-title-block_8d833b9eb937389f227d3411d3bb0d7e\"> Useful information <\/h3>\n            <\/div>\n            <div class=\"formatted-field\">\n                <ul>\n<li>Liability for damage or theft<\/li>\n<li>Guide to highway tolls in Italy<\/li>\n<li>Winter policy<\/li>\n<li>Refueling<\/li>\n<li>Accident Protection<\/li>\n<li>Guide abroad<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n                    <a href=\"https:\/\/www.locautorent.com\/en\/help-center-everything-you-need-to-know-about-your-rental\/useful-information\/\" target=\"\" class=\"btn btn-secondary\"> Read <\/a>\n            <\/div>\n<\/article><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"custom-block block-info-card\" aria-labelledby=\"info-title-block_28791e5e1c04051237d7f8010b1f2c44\">\n    <div class=\"block-wrapper card-blue\">\n        <div class=\"card-content\">\n            <div class=\"card-content-title \">\n                                <h3 class=\"card-title\" id=\"info-title-block_28791e5e1c04051237d7f8010b1f2c44\"> During the rental <\/h3>\n            <\/div>\n            <div class=\"formatted-field\">\n                <ul>\n<li>What your rental includes<\/li>\n<li>Change the date\/time of return<\/li>\n<li>Change of drop-off office<\/li>\n<li>In case of damage\/accident<\/li>\n<li>Ad Blue light on<\/li>\n<li>Eraser on the ground<\/li>\n<li>Alarm lights<\/li>\n<li>Vehicle cleaning<\/li>\n<li>Recommendations<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n                    <a href=\"https:\/\/www.locautorent.com\/en\/help-center-everything-you-need-to-know-about-your-rental\/during-the-rental\/\" target=\"\" class=\"btn btn-secondary\"> Read <\/a>\n            <\/div>\n<\/article><\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-wrapper wp-block-core-columns-wrapper\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"custom-block block-info-card\" aria-labelledby=\"info-title-block_98b8b5f917bda3aae5dde5d166b8c1bf\">\n    <div class=\"block-wrapper card-blue\">\n        <div class=\"card-content\">\n            <div class=\"card-content-title \">\n                                <h3 class=\"card-title\" id=\"info-title-block_98b8b5f917bda3aae5dde5d166b8c1bf\"> After hire <\/h3>\n            <\/div>\n            <div class=\"formatted-field\">\n                <ul>\n<li>Release of deposit<\/li>\n<li>Invoice<\/li>\n<li>Fines and administrative costs<\/li>\n<li>Return after closure<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n                    <a href=\"https:\/\/www.locautorent.com\/en\/help-center-everything-you-need-to-know-about-your-rental\/after-hire\/\" target=\"\" class=\"btn btn-secondary\"> Read <\/a>\n            <\/div>\n<\/article><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n<article class=\"custom-block block-info-card\" aria-labelledby=\"info-title-block_80b37027c28d818f699a213f17465e17\">\n    <div class=\"block-wrapper card-blue\">\n        <div class=\"card-content\">\n            <div class=\"card-content-title \">\n                                <h3 class=\"card-title\" id=\"info-title-block_80b37027c28d818f699a213f17465e17\"> Download policies and documents <\/h3>\n            <\/div>\n            <div class=\"formatted-field\">\n                <ul>\n<li class=\"download-item\"><a href=\"https:\/\/portale.locautorent.com\/doc\/estratto-condizioni-assicurazioni.pdf\" target=\"_blank\" rel=\"noopener\">Insurance Terms and Conditions<\/a><\/li>\n<li class=\"download-item\"><a href=\"https:\/\/www.locautorent.com\/it\/note-legali\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a><\/li>\n<li class=\"download-item\"><a href=\"https:\/\/portale.locautorent.com\/doc\/listino-danni-auto-furgoni.pdf\" target=\"_blank\" rel=\"noopener\">Car and van damage list<\/a><\/li>\n<li class=\"download-item\"><a href=\"https:\/\/portale.locautorent.com\/doc\/condizioni_generali.pdf\" target=\"_blank\" rel=\"noopener\">General Rental Conditions<\/a><\/li>\n<li class=\"download-item\"><a href=\"https:\/\/portale.locautorent.com\/doc\/condizioni_particolari.pdf\" target=\"_blank\" rel=\"noopener\">Special Rental Conditions<\/a><\/li>\n<li class=\"download-item\"><a href=\"https:\/\/portale.locautorent.com\/doc\/Condizioni-di-prenotazione-auto.pdf\" target=\"_blank\" rel=\"noopener\">Booking Conditions<\/a><\/li>\n<li class=\"download-item\"><a href=\"https:\/\/d2hm013y393d5t.cloudfront.net\/filer_public\/e5\/c7\/e5c71484-67a8-4ce1-8a0b-276e84d859f8\/cai_ita.pdf\" target=\"_blank\" rel=\"noopener\">CAI form: how to fill it out<\/a><\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n            <\/div>\n<\/article><\/div>\n<\/div>\n<\/div>\n\n\n\n\n<section  class=\"custom-block block-image-caption \">\n    <div class=\"block-wrapper\">\n        <div class=\"text-scrim\"><\/div>\n        <img decoding=\"async\" src=\"https:\/\/www.locautorent.com\/wp-content\/uploads\/2026\/02\/immagine-didascalia-nostra-storia.jpg\" alt=\"\" class=\"bg-align-right\" \/>\n        <div class=\"caption-container\">\n                                        <h2> Find out more in our FAQ <\/h2>\n                                        <h3> Check out the frequently asked questions section to find all the answers you need. <\/h3>\n                                                    <a href=\"https:\/\/www.locautorent.com\/en\/faq-car-and-van-rental\/\" target=\"\" class=\"btn btn-secondary\"> Read the FAQ <\/a>\n                    <\/div>\n    <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions and useful information Welcome to our Help Center!Here you will find all the key information you need to know about your rental:from policies to deductibles for you, to advice on how to best manage every step from pickup to drop-off.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Help 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