How to protect yourself from suspicious contacts and communications

Every day at Locauto, we work to ensure secure procedures and reliable payment systems, in order to offer a simple, transparent, and protected rental experience at any time.
The protection of personal data and transactions remains a concrete commitment for us.

Increasingly often, there are widespread attempts at online fraud that use company names to deceive users. For this reason, it is important to know how to recognize official communications and how to act in case of doubt.

Clarity and Transparency

• We do not ask you to make payments to private bank accounts or prepaid cards
• We do not ask you to make bank transfers to confirm online bookings
• We do not request that bookings be finalized through instant messaging channels such as WhatsApp
• We do not ask you to make payments via private chats, direct messages
• We do not ask you to share confidential codes such as PINs, OTPs, passwords, etc
• We never communicate through email domains other than @locautorent.it

Payment methods

Payments must be made exclusively through the methods indicated here, using credit or debit cards authorized according to the rental conditions.

Shared commitment

Security is a common goal. Each customer’s attention, together with the measures we implement, helps prevent attempted fraudulent activities and ensures a reliable rental experience.

If you receive a communication that seems suspicious:

• Do not make any payment, including by bank transfer
• Do not share personal or banking information
• Contact customer service through the official contacts listed in the “Contacts” section and report the incident