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Help Center – Everything you need to know about your rental

Frequently asked questions and useful information

Welcome to our Help Center!
Here you will find all the key information you need to know about your rental:
from policies to deductibles for you, to advice on how to best manage every step from pickup to drop-off.

Useful information

  • Liability for damage or theft
  • Guide to highway tolls in Italy
  • Winter policy
  • Refueling
  • Accident Protection
  • Guide abroad
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During the rental

  • What your rental includes
  • Change the date/time of return
  • Change of drop-off office
  • In case of damage/accident
  • Ad Blue light on
  • Eraser on the ground
  • Alarm lights
  • Vehicle cleaning
  • Recommendations
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After hire

  • Release of deposit
  • Invoice
  • Fines and administrative costs
  • Return after closure
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Find out more in our FAQ

Check out the frequently asked questions section to find all the answers you need.

Read the FAQ

Your mobility, our experience

Trust Locauto: for over 40 years we have been supporting those who travel for work or pleasure.